Customer Service Excellence in Action: A Point of View from Service Industry Vet Karen Lee

Justin Stephens

Published on: 15/08/2025

Justin Stephens features service vet Karen Lee in Point of View: Customer service excellence builds trust—listen/empathize (uncover needs), proactive assists (wow moments), follow up (loyalty), empower teams (consistency). Examples: Turned frustration into $200 sale. Tips for entrepreneurs/hustlers. Subscribe at justindcstephens.com!